Following core values guide the way we engage with
our customers and we have put processes in place
to measure how we comply with our core values from
an operational standpoint.
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Clients for Life
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Passion for excellence in whatever
we do
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Leadership by example
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Integrity and transparency
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Fairness
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Having Fun while doing all
of the above
We have internal balance score cards to measure
each of the above values after soliciting relevant
feedback from both customers and employees. For
example, Clients for Life starts even before we
have a customer. There are carefully targeted customers
we pursue by working with leaders in the business
segment in which they operate. One of the criteria
we use in the process of engaging with a prospect
before it can become a client is to evaluate whether
or not our core purposes and value systems are in
sync. We never hesitate to walk away from an opportunity
where there is a fundamental mismatch at an early
stage. At some point, once we are actually engaged
with the customer contractually, we initiate processes
which are customer centric. The customer now takes
the center stage and ensuring they are successful
becomes our core purpose.
We have internal World Class Account Management
methodologies to understand our customers’
value chain and their competitive positioning in
the current market place. Michael Porter’s
Competitive Strategy and Competitive Positioning
models are used extensively for this purpose. We
also factor in micro and macro economic factors
to obtain a more aerial or global view of where
the entire business is headed. We do a ‘SWOT’
analysis of our client’s business and attempt
to understand their requirements completely. We
see how the technology solutions we offer align
with our customer’s business goals and our
customer’s business goals become our goals
- our entire organization then begins to focus only
on the mutual goals. While we are extremely flexible
in working with our customer’s priorities
and needs, we also see ourselves as a valued advisor
to our customers. Should we see a customer making
technology decisions that might be detrimental to
their own good, we are certain to make recommendations
that would bring about a more optimal end result.
We build prototypes to demonstrate short term success
to our customers and gain their confidence by showing
early value. Once customers see the value, in most
cases, our observation has been that they do indeed
implement our recommendations as part of their long
term strategy. We constantly strive to excel at
every stage of our client engagements with a primary
objective of introducing both tangible and intangible
benefits to our targeted customer base.
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