When we begin an engagement with a new customer, we work closely with the
customer team to understand the culture so that
we can talk through any potential roadblocks to
success early on. We share openly with the new customer
our values, processes and styles of doing business
to insure that our way of thinking is acceptable
to their way. We consider ourselves to be extremely
adept at adapting to any environment or culture
and will work with you to insure that if we identify
any disconnects, we will be the ones to modify our
way of doing things so that it best fits yours.
The primary means by which facilitated culture blending
occurs is via early Planning and Communication sessions
which are always a part of our project schedule.
Our validated start-up or “on boarding”
process plays a key role in insuring early on that
we provide the necessary tools and information for
a sound foundation and future road to joint successes.
Companies always encounter different business cultures
when entering into Strategic Relationships with
external partners. After all, companies have different
strategies, organizational structures, risk positions,
capabilities, norms, and more; offshore relationships
raise even more hurdles. Dealing with differences
in business culture requires attention from throughout
the course of our relationship with a customer.
The objective is not to erase differences in business
culture – a near impossibility in any case
- but to effectively manage those differences jointly
so that they don’t interfere with the business
objectives of both parties. We undertake a set of
activities to enable customers and providers to
systematically plan how they will work together
effectively and make governance operational. Our
customer alignment is always based around joint
objectives and developing a set of working-together
protocols to march towards a healthy and successful
outcome.
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